Help without the maze

How can we help?

Start with the quick fixes below. Your locked sessions and offline drafts are designed to survive an ordinary connection interruption.

A session will not continue

Make one mark on the canvas, add any impressions you want to keep, then continue. At summary you can always return to the sketch before locking.

Sign-in trouble

Use the same Apple, Google or email method you used when the account was created. Legacy Firebase accounts keep their original identity mapping.

Purchase not showing

Reopen Practice depth after the store finishes. Receipt verification fails closed, so a delayed provider check may briefly show the prior tier without losing the purchase.

Privacy or shared sessions

Sessions are private unless you choose another visibility. Publishing retires the exposed target so it cannot be served blind again.

Still stuck?

Email support@sovrinmind.com with the page you were on and what you expected to happen. Never send a password or store receipt.